FMCG
Retail Loss Prevention Project
Solution delivered: An AI model that identifies fraud patterns in transaction data from the point-of-sale system in all stores and chains. The store manager is notified and presented with the Read more
Fashion, Store network expansion
Fashion Stores Network Expansion
Service delivered: Managing the IT part of new store openings in North America for a leading fashion retailer, who are pursuing an aggressive store network expansion strategy. Each store opening Read more
Banking
Routing customers through customer service
Implementation of Genesys as new callcenter solution.
Consumer electronics
Data migration and test lead
A de-merger of a consumer electronics company required a comprehensive project establishing a new and complete system landscape. ERP, CRM, Master Data, ..etc.
Medical devices
Program lead: Test & release management
Leading test & release management across a large transformation program in a medical device company.
Banking
Call recording and speech analytics
Implementation of a call recording solution for MiFID-II (Verint Verba) and analyses of dialogues with customers though AI based speech analytics (Capturi).